Does Poor Customer Service Drive You Crazy?

How well does your business perform? I have recently returned from several weeks travelling around Spain. Such a beautiful country with so many sights and wonderful places to visit. The thing that struck though, was the poor service levels that we received. I maybe being a bit precious here, but … [Read more...]

Are You Really Serious About Creating Change?

In my dealings with a number of businesses, I come across a lot of people who talk about wanting to change their current situation yet don't take action to achieve this change. I understand that the average person resists change because of fear but understanding how to move past this fear is vital … [Read more...]

Create a Positive Spiral In Your Business

"The purpose creating a business is to sell it." Michael Gerber.     Regardless of whether or not you're thinking about selling your business, Gerber's point is that a business should be structured and operate in such a way as to result in the highest possible business valuation. It's not a sexy … [Read more...]

The 7 Critical Things Business Owners Need to Know

Coumans - Driving Business Forward

Do you find it difficult to know what to focus on in your business? Are you keeping an eye on the critical business indicators? In my travels, I have had the pleasure of working with business owners whose businesses operate at varying levels of success. In my assessment, the following are 7 … [Read more...]